This Privacy Policy explains how Dromedas (“this website”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, make a purchase from dromedas.com, or otherwise communicate with us regarding this website (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” mean you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we collect in accordance with this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last Updated” date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we have collected and collected personal information about you from a variety of sources over the past 12 months, as described below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our website and use our Services. When we use the term “personal information,” we mean information that identifies, relates to, describes, or can be associated with you. The sections below describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information you submit to us directly through our Services may include:
- Contact details: including your name, address, phone number, and email.
- Order information: including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information: including your username, password, security questions, and other information used for account security purposes.
- Customer support information: including any information you choose to include in communications with us, for example, when sending a message through the Services.
Certain features of the Services may require you to provide certain information about yourself directly to us. You may choose not to provide this information, but this may prevent you from using or accessing those features.
Information We Collect About Your Usage
We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our website and your account, including device information, browser information, network connection information, your IP address, and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:
- Companies that support our website and Services, such as Shopify.
- Our payment processors, who collect payment information (such as bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with the products or services you have requested, in order to perform our contract with you.
- When you visit our website, open or click on emails we send to you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies (such as pixels, web beacons, software development kits, third‑party libraries, and cookies).
Any information we obtain from third parties will be processed in accordance with this Privacy Policy. Please also see the “Third‑Party Websites and Links” section below.
How We Use Your Personal Information
- Providing products and services: We use your personal information to provide you with the Services in order to perform our contract with you, including processing your payments, fulfilling your orders, sending you notifications related to your account, purchases, returns, exchanges or other transactions, creating, maintaining and managing your account, arranging shipping, facilitating returns and exchanges, and other features and functionalities related to your account.
- Marketing and advertising: We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional communications by email, text message, or postal mail, and showing you advertisements for products or services. This may include using your personal information to better tailor our Services and advertising on our website and other websites.
- Security and fraud prevention: We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for safeguarding your account credentials. We strongly recommend that you do not share your username, password, or other access details with anyone. If you believe your account has been compromised, please contact us immediately.
- Communicating with you and improving our Services: We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interest in responding to you in a timely manner, providing you with effective service, and maintaining our business relationship with you.
Cookies
Like many websites, we use Cookies on our website. We use Cookies to support and improve our website and Services (including remembering your actions and preferences), to perform data analytics, and to better understand user interaction with the Services (which is in our legitimate interest in managing, improving, and optimizing the Services). We may also allow third‑parties and service providers to use Cookies on our website to better tailor the Services, products, and advertising on our website and other websites.
Most browsers automatically accept Cookies by default, but you may choose to delete or reject Cookies through your browser control settings. Please keep in mind that removing or blocking Cookies may negatively impact your user experience and may cause certain Services (including certain features and general functionality) to not work properly or become unavailable. Additionally, blocking Cookies may not completely prevent us from sharing information with third parties such as our advertising partners.
Our website also recognizes the Global Privacy Control (GPC) signal, which allows you to opt out of certain uses or disclosures of your information. If you notify us of your preference via GPC, we will treat that signal as a valid request to opt out of sharing/targeted advertising for the relevant browser or device, we will also apply that opt‑out request to that account. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than Global Privacy Control, we do not recognize other “Do Not Track” signals that may be sent from your browser or device.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for contract performance purposes, for legitimate purposes, and for other reasons permitted by this Privacy Policy. Such circumstances may include:
- Sharing with vendors or other third parties who provide services on our behalf (such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
- Sharing with business and marketing partners to provide you with Services and to engage in advertising. Our business and marketing partners will use your information in accordance with their own privacy statements.
- When you direct, request, or consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, upon your consent.
- Sharing with our affiliates or within our corporate group, which is in our legitimate interest in operating a successful business.
- In connection with a business transaction (such as a merger or bankruptcy), to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
In the past 12 months, we have disclosed the following categories of users’ personal information and sensitive personal information for the purposes set out in “How We Collect and Use Your Personal Information” and “How We Disclose Personal Information” above:
| Category | Categories of Recipients |
|---|---|
| Identifiers, such as basic contact details and certain order and account information | Vendors and third parties who provide services on our behalf (such as internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers) |
| Personal information categories listed in the California Customer Records statute, such as basic contact details and certain order and account information | Business and marketing partners |
| Commercial information, such as order information, shopping information, and customer support information | Affiliates |
| Internet or other similar network activity, such as Usage Data | |
| Geolocation data, such as location determined by IP address or other technical measures |
We do not use or disclose sensitive personal information without your consent, nor do we use it to infer characteristics about you.
With your consent, we share personal information for participation in advertising and marketing activities, as follows.
In the past 12 months, we have “sold” and “shared” (as defined under applicable law) personal information for participation in advertising and marketing activities, as follows:
| Personal Information Category | Categories of Recipients |
|---|---|
| Identifiers, such as name, email address, and phone number | Business and marketing partners |
| Commercial information, such as records of products or services purchased | Business and marketing partners |
| Usage Data | Business and marketing partners |
Third‑Party Websites and Links
Our website may provide links to websites or other online platforms operated by third parties. If you follow links to a website that is not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of information found on those websites. Information you provide in public or semi‑public places, including information you share on third‑party social network platforms, may also be viewable by other users of the Services and/or users of those third‑party platforms, and we or third parties may not have any restrictions on its use. Our inclusion of such links within the Services does not, by itself, imply our endorsement of the content on such platforms or of their owners or operators, unless otherwise disclosed within the Services.
Children’s Data
The Services are not intended for use by children, and we do not knowingly collect any personal information about children. If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the contact details below to request that it be deleted.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as defined under applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
We retain your personal information for varying lengths of time depending on different factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your Rights
Depending on where you live, you may have some or all of the following rights with respect to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in some cases we may decline your request as permitted by law.
- Access/Right to Know: You may have the right to request access to the personal information we hold about you, including details relating to how we use and share your information.
- Right to Delete: You may have the right to request that we delete the personal information we hold about you.
- Right to Correct: You may have the right to request that we correct inaccurate personal information we hold about you.
- Right to Portability: In certain circumstances and subject to certain exceptions, you may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party.
- Right to Opt Out of Sale, Sharing, or Targeted Advertising: You may have the right to direct us not to “sell” or “share” your personal information, or to opt out of the use of your personal information for “targeted advertising” purposes as defined under applicable privacy laws. Please note that if you access our website with a Global Privacy Control opt‑out preference signal enabled, depending on your location, we will automatically treat this as a request to opt out of “sale” or “sharing” of information for the device and browser you use to access the website.
- Right to Restrict Processing: You may have the right to request that we stop or restrict the processing of personal information.
- Right to Withdraw Consent: Where we rely on consent to process your personal information, you may have the right to withdraw that consent.
- Right to Appeal: If we refuse to process your request, you may have the right to appeal our decision. You may do so by responding directly to our refusal notice.
- Managing Communications Preferences: We may send you promotional emails, and you may opt out of receiving them at any time by using any unsubscribe option displayed in our emails. If you opt out, we may still send you non‑promotional emails, such as those about your account or orders you have placed.
You may exercise any of these rights on our website or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. Before providing a substantive response, we may need to collect information from you to verify your identity, such as your email address or account information. Under applicable law, you may designate an authorized agent to make requests on your behalf. Before accepting such a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.
Complaints
If you have a complaint about how we handle your personal information, please contact us using the contact details below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to contact us to appeal our decision, or to lodge a complaint with your local data protection authority.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any available rights, please send an email to [email protected].
For purposes of applicable data protection law, unless otherwise expressly stated, we are the controller of your personal information.
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